iPod FAQs and support links
iPod + iTunes Support
iPod Support
iTunes Support
iPod Service FAQ
My iPod isn't responding—it appears to be frozen
Restoring iPod to factory settings
iPod troubleshooting basics and service FAQ
My iPod displays a folder icon with an exclamation point
My iPod displays a sad iPod icon
iPod Issues?
These five steps (known as the five Rs) will conquer most iPod issues.
1. Reset your iPod.
2. Retry with a different USB port.
3. Restart your computer.
4. Reinstall iPod and iTunes software.
5. Restore your iPod.
Instructions >>>
How do I download the product .pdf file to my computer?
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